IT Directorate

Information Technology (IT) Directorate

Function of IT department is to assist in the delivery of quality IT products and services by managing the enterprise Data Center.

The department is responsible for Enterprise Resource Planning (ERP), Customer Care & Billing (CC&B), Email, Web Servers and network connectivity. IT strives for the optimum usage of enterprise data to achieve business objectives and assists the management in strategic decision making.

PESCO IT Department has implemented the following projects successfully:

PESCO Data Center

A state of the art Data Center has been established on the 4th Floor of the PESCO HQ to for the entire core IT Equipment being hosted in the PESCO Environment.

USAID Power Distribution Program has developed a state of the art Data Center and highly sophisticated and intricate Infrastructure in the PESCO Environment. All core IT equipment for PESCO’s ERP/CIS and other IT applications will be hosted in this Data Center, thereby enabling the creation of a central repository of all data for PESCO.

This Data Center will enable all users in HQ and 60 Remote Offices to connect to this centrally hosted Data and access records for their needs. PESCO Customer Services Centers (CSCs) will be able to fetch the complete user data including previous bills, user details and related data from anywhere in PESCO thus enabling the one window concept.

IT Projects

Customer Care and Billing (CC&B)

A View of CC&B Dashboard
A View of CC&B Dashboard

Customer Care and Billing (CC&B) is a complete billing and customer care application for utilities serving residential, commercial and industrial customers. It is designed to cater for utilities that may have a few thousand customers to those that have many millions of customers.

CC&B handles every aspect of the customer lifecycle – from service connection, meter reading, rating, billing, payments processing, collections to field work. It incorporates customer relationship features such as comprehensive contact center capability, order entry, conservation program management, contract management and affinity programs. It also supports the management of new products and services that a utility may wish to market and sell to all or a defined segment of their customer base.

In addition, CC&B includes a portal that provides a 360 degree view of the customer. This provides a firm foundation for the contact center as it displays a variety of customer / account information of most concern to customer service staff. The portal improves productivity by providing access to commonly needed information and thus reduces clicks and needless navigation to view customer / account details.

Networks:

PESCO HQ and remote offices have been equipped with the latest Network Infrastructure. All the deployment in the HQ is based on CISCO equipment. Further 24 out of 60 offices have been provided with CISCO equipment as well. The remaining offices have been connected through the PTCLs Business in a Box (BIAB) MPLS Layer-3 VPN Solution.

CISCO equipment deployed at remote and head office creates a complete monopoly of CISCO devices thus enabling the enterprise to deploy not only the industry standard protocols but also the CISCO’s proprietary protocols as well. This has an added advantage over the performance and enables converging of the entire network in minimum time.

Enterprise Resource Planning (ERP)

ERP is business process management software that allows an organization to use a system of integrated applications to manage the business needs and automate many back office functions related to technology, services and human resources.

Oracle E-Business Suite (EBS) is the most comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

Advantages

  • Maintenance and management of financial and organizational records.
  • Central repository system
  • Real time reporting can be easily generated
  • Financial statements can be produced for analysis.
  • Keeping of record of all Human resources and performing payroll activities.
  • ERP can track departmental performance regarding revenues.

PESCO ERP consists following modules to handle the daily tasks:

  • Accounting & Finance Information System
  • Material Management System
  • Human Resource Management System

Intranet Portal

The intranet portal for PESCO has been designed to manage and automate the internal business process of the company. This solution will help to extend the capabilities of PESCO staff by offering powerful content management solution to share with departmental users as well as interdepartmental users as per their assigned roles.

PESCO Intranet portal is specially designed to bring information together from different departments.

Each department gets their dedicated area on the page for displaying information; the designated user from the department will update their relavant data on the Web Portal.

The aim of having Portal is to help PESCO in achieving twin objectives, quick retrieval and availability of information. Portal will be the technology that PESCO will use for sharing documents with employees. The portal will use web technology to manage and publish organizational information on local servers that is readily accessible by staff.

Automatic Meter Reading (AMR)

AMR meters have been deployed PESCO wide, covering 12000 customer (above 20KW) out of 2.8 million customers and up to 55% revenue of PESCO is being generated by these AMR meters. AMR, is the technology of automatically collecting consumption, diagnostic, and status data from energy metering devices and transferring that data to a central database for billing, troubleshooting, and analysing.

AMR technology doesn’t just provide simple consumption reads. It also provides capabilities like outage notification, demand reset, tamper information and interval data logging twice a day. The technology streamlines a utility's daily operations in the field. It is easy-to-use and flexible, allowing utilities to maximize their field service representatives by using defined work flows that support daily work assignments

AMR technologies include handheld, mobile and network technologies based on cellular platforms.

Advantages

  • Reliable data.
  • Speed of data collection.
  • Electronic format hence easy interface to the next stage.
  • Free from human intervention.
  • Ability to collect load profiles, history and tamper details.
  • Ability to Upload changed configuration to the meter.
  • Improves vigilance as the meter reader HAS to visit the consumer, no coffee-shop reading.
  • Reduce bill adjustments
  • Improve meter management: ensure meters are properly sized; determine optimal time in service or cumulative registration.
  • Help detect theft of service